SHIPPING, RETURNS, REFUNDS PAGE:
WAGMARLOVE ONLINE MUSIC STORE is dedicated to customer satisfaction. If your purchase does not fulfill your needs for any reason, you can return your item for an exchange or refund. Simply contact our store to receive instructions on returning your purchase. The following conditions apply:
- Shipping is non-refundable*
- A ($ 2.00) Restocking Fee applies for each item returned. shipping fee will be deducted also. (provided item is repacked according to factory standards & without excess wear) Customer is responsible for the shipping fee.
- Returns are accepted only on items with a minimum purchase price of ($ 9.99).
- YOUR PACKAGE WILL BE SHIPPED TO YOU BY THE UNITED STATES POSTAL SERVICE (USPS) PRIORITY OR FIRST CLASS, DEPENDING ON THE WEIGHT OF YOUR PACKAGE. PLEASE ALLOW 3-4 BUSINESS DAYS TO RECEIVE YOUR PACKAGE. WEEKEND ORDERS MAY BE DELAYED FOR 1 OR 2 DAYS. AFTER WE SHIP YOUR PACKAGE, WE WILL E-MAIL YOU A CONFIRMATION NUMBER AND LET YOU KNOW WHEN YOU SHOULD EXPECT TO RECEIVE YOUR PACKAGE. YOU MAY GO TO WWW.USPS.COM TO CHECK THE STATUS OF YOUR PACKAGE.
- INTERNATIONAL SHIPPING, WE WILL USE THE UNITED STATES POSTAL SERVICE (USPS) INTERNATIONAL FIRST CLASS MAIL. AS SOON AS WE SHIP YOUR PACKAGE WE WILL SEND YOU AN E-MAIL TO LET YOU KNOW WE HAVE SHIPPED IT AND TO INFORM YOU THAT THERE IS NO TRACKING NUMBER FOR INTERNATIONAL PACKAGE. USUALLY INTERNATIONAL PACKAGE TAKE 6-10 DAYS FOR DELIVERY SOMETIMES LESS DEPENDING ON YOUR COUNTRY.
- FOR INTERNATIONAL PACKAGES, THERE MAY BE ADDITIONAL FEES OR CUSTOMS' FEES DEPENDING ON WHICH COUNTRY YOUR PACKAGE IS BEING MAILLED TO. THE SHIPPING FEE THAT YOU PAY HAS NOTHING TO DO WITH THE CUSTOMS' FEE.
*Items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund
Shipping to and from WAGMARLOVE ONLINE MUSIC STORE is at the customer's expense and varies according to weight, size, shipping type and location. For orders over $(200.00), we offer FREE shipping within the contiguous United States. All items will be shipped insured.